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Communicating with Impact


Anyone can become angry - that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way - that is not easy." Aristotle.


Details

Title:
Communicating with Impact
Where:
Hotel Russell
Russell Square, London WC1B 5BE
Category:
Training

Location


If there was ever a time for business people to learn the fine art of emotional intelligence, it is now. The concept of emotional intelligence has had a strong impact in a number of areas, including the business world. Many companies now mandate emotional intelligence training and utilize EQ tests as part of their recruitment process. Research has found that individuals with strong leadership potential also tend to be more emotionally intelligent, suggesting that a high EQ is an important quality for business leaders and managers to have. The Harvard Business Review has hailed emotional intelligence as “a ground-breaking, paradigm-shattering idea - one of the most influential business ideas in recent years”


So you might be wondering, if emotional intelligence is so important, can it be taught or strengthened? During this session, participants will learn more about exactly what emotional intelligence is, how it works, and how it is measured. We will focus on the 4 main characteristics of EQ:


Perceiving Emotions: The first step in understanding emotions is to accurately perceive them. We will explore how to build and maintain rapport through body language and the concept of matching energy.


Reasoning With Emotions: The next step involves using emotions to promote thinking and cognitive activity. A session on how to ask for what we want, how to say no, how to manage challenging conversations.


Understanding Emotions: Do others say that you have great insight into your own and others’ feelings? Or do you find yourself mystified by others’ actions and surprised to learn what they are feeling? We will look at how to identify a person’s hidden unmet needs.


Managing Emotions: The ability to manage emotions effectively is a key part of emotional intelligence. Regulating emotions, responding appropriately and responding to the emotions of others are all important aspect of emotional management. We will conclude with a session on how to use emotions without being emotional.

Sarah Cartwright

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Sarah Cartwright has worked as a Communication Skills Consultant for the last 12 years. She works with clients to improve confidence and ability in their image and impact, presentation skills and managing challenging conversations. Sessions include how to act, how to speak and how to look in order to convey the person you want the world to see. She is also an accredited Colour Consultant. Sarah is a former actress and brings an experiential dynamic to training sessions.

 
‘You can win more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you’.Dale Carnegie

Session Objective

The aim of this session is to help you raise your self-awareness and understand the fine art of emotional intelligence

Session Content

  • Self Awareness and The Johari Window
  • Presence
  • Building Rapport
  • Active Listening
  • Questioning
  • Managing Your Emotions
  • Outcome Thinking

Session Outcomes

This session will raise your self-awareness and give you the confidence and skills to communicate with impact either in a one to one or team situation.

It will enable you to:

  • Describe what good impact looks like
  • Identify the individual components that contribute to good personal impact
  • benchmark where you are in terms of your own communication skills
  • Learn some tools/models that will help you communicate with positive impact
  • Have practical experience in applying these skills

You can pay for your training by PAYPAL or credit card

If you would like an invoice for your company please enter your company name

 
Company Name (If any)

Communicating with Impact Training Session

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